At SZN Supply our guarantee is designed to ensure that our customers receive their orders in a timely manner.

If you order with us we guarantee that we will fulfill your order within 24 hours, or else you will receive the item for free.

This doesn’t apply over the weekend as they are not business days.

Please refer to shipping policy for shipping timeframes from fulfillment 

 

SZN Supply offer FREE EXPRESS SHIPPING AU Wide

We also ship to New Zealand & The Rest Of The World

All Orders will follow our Guarantee of being fulfilled within 24 Hours of order placed.

All Orders placed before 3PM AEST will be fulfilled on the same day.

Expected delivery times for express shipping

• 1 - 2 business days for VIC, NSW, ACT and QLD
• SA 1 - 3 business days
• WA 2 - 4 business days

Costs of shipping for New Zealand

• $10 for standard shipping
• $20 for express shipping 

Expected delivery times for express shipping 

• 10-15 business days  

Expected delivery times for standard shipping 

• 15-25 business days 

Costs of shipping for Rest Of The World 

• $30 for standard shipping 
• $40 for express shipping 

Expected delivery times for express shipping 

• 6-20 business days 

Expected delivery times for standard shipping 

• 6-27 business days 

NOTE ALL DELIVERIES ARE THROUGH AUSTRALIA POST AND DELAYS MAY OCCUR 

If we expect delays to occur or delays have occurred with order that are significantly longer then usual we will reach out to you & offer a solution  

 

At SZN Supply, we take pride in offering high-quality products to our valued customers and offer an exclusive guarantee. If you are not satisfied with your purchase for any reason, we offer a full refund or store credit. You can trust that we will always prioritise your satisfaction and make sure that you are happy with your purchase.

Refund Policy: 

If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of the purchase date for a full refund. To be eligible for a refund, the item must be unused and in its original condition with all tags attached.

Exchange Policy:

If you receive an item that is the wrong size, we are happy to exchange it for the correct size. To be eligible for an exchange, the item must be unused and in its original condition with all tags attached. Please contact us within 30 days of the purchase date to initiate an exchange.

How to Initiate a Refund or Exchange:

To initiate a refund or exchange, please contact our customer service team at support@sznsupplyau.com or the contact form below. Our team will provide you with instructions on how to return the item, including the address to ship the item to. Once we receive the item and confirm its eligibility, we will process your refund or exchange.

Full Refund on Damaged/Tarnished Goods and Inauthentic Items:

At SZN Supply, we take great care in ensuring that our products are of the highest quality and authenticity. However, we understand that sometimes items can be damaged during shipping or may not meet our strict authentication standards.

If you receive an item that is damaged or tarnished during shipping, please contact us within 30 days of receiving the item. We will provide you with instructions on how to return the item and will issue a full refund once we receive the item and confirm its eligibility.

If an item is deemed inauthentic after our extreme authentication check, we will also offer a full refund. Our authentication process is thorough and extensive, but in the unlikely event that we make a mistake, we will take full responsibility and make it right for our customers.

Please note that we reserve the right to refuse a refund or exchange if the item has been used or is not in its original condition with all tags attached.

REFUNDS DON'T APPLY TO GIFT CARDS

Shipping for refunds/exchanges are to be covered by customer

Thank you for choosing SZN Supply, and we hope that you enjoy your purchase. If you have any further questions or concerns, please don't hesitate to contact us.

INTERNATIONAL REFUNDS/EXCHANGES

NEW ZEALAND:

We offer exchanges only to our New Zealand Customers, shipping costs to return the item to us will not be covered by us.

REST OF THE WORLD:

We do not offer refunds or exchanges to our customers outside of Australia & New Zealand. All International sales are final.

Sizing chart for Nike and Adidas below. New Balance follow Nike, Converse follow Adidas. For any further questions please message sznsupply on instagram or email support@sznsupplyau.com

AU & US sizing is the exact same. All sneakers made by Nike, Adidas, New Balance, Converse are in US Sizing as the primary sizing code

We have converted all sizes for you to the equivalent Womens size on all Mens & Youth sneakers  

M - MENS 

W - WOMENS 

Y - YOUTH 

NIKE

 

ADIDAS